Customer Loan Advisor

Time Recruitment Solutions Ltd

Job Title: Customer Loans Advisor
Salary: £16,000 per annum plus bonuses up to £1,500 per month
Summary of the role: Reviewing new customer’s applications received and ensuring all the details are 100% correct prior to funding
Job duties:
“Handling & making calls to customers
“Discussing new loan applications with customers
“Taking customers though application forms
“The process includes confirming the customer’s personal details
“Carrying out affordability assessments
“Ensuring the customer fully understands our product
“Offering a friendly and helpful point of contact and ensuring all our customers are treated fairly
“Listening to customer queries to ensure the best outcome is achieved for customer
“Providing excellent customer service
“Achieving daily and monthly individual targets
“Communication via email

“Confident telephone manner – Experience in telephone work is desirable
“Strong written and verbal communication
“A personable approach
“Good listening skills
“Accurate attention to detail
“Ability to manage own work load
“Excellent customer service – ability to provide solutions
“Strong interpersonal skills, good negotiation skills
“A knowledge of computers and office software
“Excellent administrative skills

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