Collections Advisor

Time Recruitment Solutions Ltd

Collections Advisor/ Recoveries Advisor / Debt Collector
Coleshill
£20,000 plus bonus and Excellent company benefits

Due to continued success and expansion our client who are one of the leading claims management companies in the UK are looking for Claims Advisors to join their already vibrant and energised team. They are one of the leading claims and accident management companies in the market.
If you have previous Motor Insurance Claims Handling, cash collection, debt recovery experience within a fast paced and targeted environment then we definitely want to speak to you.

The Role:

*To deliver individual monthly pledge and cash targets.
*To drive effective resolution of claims to agreed procedures.
*Collections and Recoveries negotiation to collect outstanding debt.

Duties & Responsibilities:

*To investigate causes of non -payment delays and resolve promptly.
*To review case history on file assignment, liaising with departments as needed to establish status.
*To update the BackOffice system with accurate clear records of discussions had, next steps and time frames.
*To review file, location and road layout of accident, speaking with client and witnesses if liability is disputed. Consulting with Team Leader over findings and next step if necessary.
*To produce a chronology of events through liaising with repairers and insurers if hire period is disputed, making recommendations re next step to Team Leader.
*To reinforce payment criteria set out by ABI if vehicle rate or penalty for late payment charge is disputed.
*Push for commitment from third party insurer for payment and making recommendations to team leader when litigation should commence.
*Agree all under recoveries with Margin Protection Team.

Candidates experience:

*Previous high volume debt collection experience within a fast paced target driven environment.
*Clear verbal communication skills, persuasive and assertive with proven negotiation skills.
*Good written communication skills, capturing a clear logical summary of the situation.
*The ability to prioritise recognising importance and urgency and work to tight deadlines.
*Results driven and tenacious.

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