Customer Service Team Leader

Website timerecruitment Time Recruitment Solutions Ltd

Customer Service Team Leader
Huddersfield
£21,000 – £23,000 salary
Office hours & no weekends

The company:
Our Huddersfield based client is an ambitious and expanding industry leader with big plans for 2021. Due to increased investment and successful sales performance, they’re looking to hire a Customer Service Team Leader to manage their expanding client base.

They have a brilliant reputation, a great track record of success and offer brilliant training and career development from 12 months+. The business has a brilliant culture, built on fun and trust and rewards & values its employees highly.

The job:
Customer Service Team Leaders will manage a team of 8-10 Customer Service Advisors who deliver service via phone, web chat, and email. Advisors deal customer account queries and issues relating to billing, complaints, updates, and any other enquiry that you can think of.

The role involves motivating and leading the team to drive individual & collective performance, to ensure SLA’s are met and a high level of service is achieved. The role will offer the opportunity to take on additional projects and responsibility and can offer a progression path to Customer Service Manager.

What’s on offer:
*£21,000 – £23,000 salary
*Monday to Friday – office hours
*Payday drinks & breakfast club
*Gym & dining discounts
*Regular social events
*A brilliant working environment
*Brilliant training
*Development into senior positions from 12 months+

Requirements:
Experience in a similar role is required. Apply now!

Customer Service Team Leader, Customer Service, Team Leader, Customer Service, Customer Service Manager, Inbound, Admin, Administrator, Call Centre, Contact Centre, Huddersfield.

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