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Insurance Permanent

Senior Claims Handler

Delph

£32k - 36k per year + Free Parking

Technical / Complex Property Claims Handler Location: OldhamSalary: £32,000-£36,000 + Bonus & Hybrid WorkingWorking Hours: Monday to Friday (Office Hours)About the Role Are you an experienced property claims professional looking to step into a more technical, specialist role without the pressure of people management? A respected insurance claims organisation in the Oldham...

Thomas Elger

Thomas Elger

Insurance Recruitment Consultant

Insurance Permanent

Claims Handler

Delph

£24.5k - 27k per year + Free Parking

Property Claims Handler Location: Oldham Salary: Up to £26,000 + Bonus & Benefits Working Hours: Monday - Friday (office hours) A well-established property claims business in Oldham is seeking a highly motivated and customer-focused individual to join their team as a Property Claims Handler. This is a fantastic opportunity to build a rewarding career in a supportive environment where your skills a...

Thomas Elger

Thomas Elger

Insurance Recruitment Consultant

Construction & Property Contract

Site Manager

Orpington

£250 per day

Role: Freelance Site ManagerLocation: OrpingtonJob Sector: Hospital (Live Unit)Start Date: 24th NovDuration: 2 MonthsCertificates Required: CSCS (Black), SMSTS, First Aid & DBSShifts: Mon-FriHours: 8 hoursRate: £250 a day Please submit your resume highlighting your relevant experience and qualifications for this position....

Lewis Stagg

Lewis Stagg

Recruitment Consultant

Construction & Property Temporary

Painter

London

£18 - 20 per hour

.We're currently seeking an experienced Painters for a project in NW3, London. Requirements: Previous painting experience essential   Must have own tools, CSCS card, and PPE   Reliable and punctual   Working Hours: Monday to Friday, 8:00am - 4:30pm (approx.)...

Engineering & Manufacturing Temporary

Warehouse Administrator

Lancashire

£12.21 - 12.21 per hour

Due to seasonal growth our client who is one of the UK's number one brands is looking for an Administrator with stock control experience to join their team.Key Responsibilities: Manage Stock levels. Input and maintain stock processes using SAP (training provided).Liaise with both the warehouse and production teams.Handle and manage customer orders.Support administration tasks across the supply chain functionStrong attention to detai...

Olga Miliutina

Olga Miliutina

Industrial Recruiter

Health & Social Care Permanent

Team Leader

Bolton

£27.5k per year

Join Our Mission to Empower Young Lives Team Leader - Leaving Care Bolton | Full-Time - 37.5 hours  | 12-Month Fixed Term Are you ready to lead with purpose and make a lasting impact? Time Recruitment is seeking a dedicated Team Leader to guide and inspire a team of Youth Support Workers across 6 semi-independent living services. Since 2002, we've supported young people aged 16-18 in their journey toward independence-and now, they're...

Construction & Property Temporary

Labourer / Goods In

Stockport

£13.00 - 13.75 per hour

Job Title: Labourer / Goods InLocation: StockportHours: 07:30am - 16:00pm (Monday to Friday)Time Recruitment are working closely with one of our trusted and longstanding client who due to continued growth are currently seeking a reliable and experienced Labourer/Goods In member to assist with administrative tasks to join the team based in Stockport...

Nursing Permanent

Registered Nurse

Liverpool

£22 per hour + Free Parking,Healthcare,Life Insurance,Pension,Paid Training and Development

Registered Nurse Location: Liverpool (L8) Salary: £22.00 per hourShift Times: Days Welcome Bonus: £2,000 Time Recruitment is supporting a luxurious, purpose-built care facility nestled on a peaceful, tree-lined road overlooking the historic Prince's Park and just a short stroll from Sefton Park. They provide exceptio...

Engineering & Manufacturing Temporary

Production Operative- Days

Radcliffe

£12.21 - 12.21 per hour + temp.to perm.

Production Operative & Machine OperatorWe have an excellent opportunity for Production Operatives with machine operating experience to join a growing business in Radcliffe. Due to expansion, our client is offering long-term work in a fast-paced manufacturing environment.About the Role: Operate machinery to produce plastic products, including traffic cones and grass grids. Monitor machines, adjust settings, and report any mechanical issues. Pack an...

Olga Miliutina

Olga Miliutina

Industrial Recruiter

Warehouse & Distribution Temporary

Profile Extrusion Setter

Manchester

£14.60 - 14.60 per hour

Job Title: Profile Extrusion SetterLocation: M23 9DSShift Pattern: Rotating weekly shifts: Week 1: Monday to Thursday, 06:00 - 18:00 Week 2: Monday to Thursday, 18:00 - 06:00 Reports to: Shift Supervisor / Production Manager Job Type: Temporary (with potential to become permanent) Pay Rate: £14.60 per hou...

Olga Miliutina

Olga Miliutina

Industrial Recruiter

Construction & Property Permanent

Project Manager

Bedford

£49k - 52k per year + Company Car/Vehicle

️ Project Manager - Interiors & Fit-OutLocation: South of England (Surrey, Bedfordshire, Hertfordshire - easy access to London)Salary: £45,000-£50,000 & Car AllowanceSector: Commercial & Education InteriorsProjects: £20K-£1.5M (Fit-Out & Refurbishment) OverviewWe're seeking a dynamic and hands-on Project Manager based in the South to oversee int...

Hannah Jones

Hannah Jones

Principal Construction Recruiter

Warehouse & Distribution Temporary

CNC Machine Operator

Stockport

£13.50 - 13.50 per hour

CNC Wood Machinist - Stockport Salary: £ 13.50 Hours: Full-Time, Temp - Perm, Monday - Friday 08:00- 17:00Time Recruitment Solutions is proud to be working with a well-established company specialising in the design, manufacture, and installation of furniture, fittings, and equipment (FF&E) across the education, commercial, and healthcare sectors. Due to continued growth, they are now seeking a skilled or semi-skilled ...

Olga Miliutina

Olga Miliutina

Industrial Recruiter

Construction & Property Permanent

Project Manager

England

£50k - 60k per year + Car Allowance

️ Project Manager - Office Fit OutLocation: Manchester (Office-Based, Full-Time)Salary Range: £50,000-£60,000 & Car Allowance & BonusType: PermanentAbout the RoleWe are seeking a highly skilled and motivated Project Manager to join our dynamic team, overseeing regional office fit out projects across the North West. This is a full-time, office-based role in Manchester, managing Cat A and C...

Hannah Jones

Hannah Jones

Principal Construction Recruiter

Construction & Property Temporary

Commercial Electrician

Greater London

£200 per day

Job Opportunity: Commercial Electrician - NHS ProjectLocation: Princess Royal Hospital, BromleyDuration: 2 Months (Until End of December)Hours: 07:30am - 16:30pmJoin a small, family-run business known for delivering exceptional quality and craftsmanship. Due to continued growth, we're seeking a skilled and reliable Commercial Electrician to support our NHS hospital project.Key Responsibilities: E...

Construction & Property Temporary

labourer

Trafford Park

£12.21 - 12.21 per hour

.Required to work for a client who is requesting labouring to be donegeneral labouring duties jet washing the site keeping site clean and tidy...

Sales Permanent

Senior Recruitment Consultant

England

£28k - 35k per year + Extra Holidays for Service,Vision,Pension,Uncapped Commission

Senior Recruitment ConsultantAre you an experienced recruitment professional seeking a new challenge? We are currently recruiting for a Senior Recruitment Consultant to join our team.As a Senior Recruitment Consultant, you will be responsible for sourcing, engaging, and securing top talent for our clients in the construction, healthcare, or commercial sectors. Your duties will include identifying candidates, building client relationships, and managing the recruitment process....

Matthew Wilkinson

Matthew Wilkinson

Learning & Development Manager

Construction & Property Permanent

Site Manager

Worcester

£35k - 40k per year + Company Car/Vehicle,Pension,Paid Training and Development

.️ Site Manager - Commercial & Industrial Fit-OutsLocation: Birmingham Salary:£40,000 Benefits: Company van, 25 days holiday, pension scheme Contract Type: Full-time, Permanent Travel: Nationwide About My ClientMy client is a well-established contractor specialising in commercial and industrial fit-out and refurbishment projects. While their core work remains in t...

Georgia Waterhouse

Georgia Waterhouse

Recruitment Consultant

Construction & Property Permanent

Project Manager

Bradford

£55k per year + Car or Allowance

️ Project Manager  - Fit Out & RetailLocation: Office-based (no hybrid working)Salary: £55,000-£60,000 + Car or AllowanceEmployment Type: Full-timeWe're looking for both an experienced Project Manager to join a growing, collaborative team in a fast-paced fit-out environment. This is a fantastic opportunity to work on high-value retail, healthcare, and commercial projects across the UK, with str...

Hannah Jones

Hannah Jones

Principal Construction Recruiter

Food Production Temporary

Hygiene Supervisor

Trafford Park

£13.83 - 13.83 per hour + temp.to perm.

Hygiene Supervisor Department: Hygiene / Operations Primary Purpose of the RoleThe Hygiene Supervisor is responsible for leading the site hygiene team and ensuring all production areas are maintained to the highest cleanliness and hygiene standards. This role involves planning, coordinating, and supervising all hygiene-related activities across the site, while promoting a culture of excellence in hygiene ...

Olga Miliutina

Olga Miliutina

Industrial Recruiter

Admin & Business Support Permanent

Administrator

Leeds

£25k - 30k per year

Job Title: AdministratorLocation: Morley, LeedsSalary: £25,000 - £30,000 per annumReporting To: Account HandlerEmployment Type: Full-timeAbout the RoleWe are currently seeking a proactive and detail-oriented Administrator to join our team in Morley, Leeds. As a client-facing role, you will work closely with the Account Handler to manage po...

Thomas Elger

Thomas Elger

Insurance Recruitment Consultant

Health & Social Care Permanent

Complex Care Assistant

West Yorkshire

£14.50 - 14.50 per hour

Complex Care AssistantKirklees - £14.50 per hour - 36 hours per weekAre you ready for a rewarding and challenging role as a Complex Care Assistant in the Kirklees area? Join us to make a difference in the lives of three siblings in their own home. As part of a dedicated team of carers, you will provide specialized care to individuals with unique needs, ensuring their well-being and safety around the clock.Required Skills for the Complex Care Assistant: E...

Warehouse & Distribution Temporary

PC and Laptop Builder Operative

Heywood

£12.21 - 12.21 per hour + temp.to perm.

PC and Laptop Builder OperativeLocation: HeywoodHours: Monday to Friday, 08:30 - 17:30Company: A fast-growing supplier of refurbished and used IT equipmentJob Description:Our client, based in Heywood, is seeking a skilled and experienced Operative to join their dynamic team. This role focuses on building and refurbishing PCs and laptops, ensuring high-quality standards for resale.Key Responsibilities:Assembling and building PCs and laptops from...

Olga Miliutina

Olga Miliutina

Industrial Recruiter

Nursing Permanent

Registered Nurse

Worcestershire

£23.50 - 23.50 per hour

‍⚕️ Registered Nurse  Salary: £23.50 per hour (unpaid break) Location: Stourport-on-Severn Hours: Full Time - Days (22 hours/week)️ Shifts: 7am-7pm  About The Service: The service is beautifully restored Grade II listed care home, part of a larger group since 2012. With recent refurbishments completed in 2024, the home offers a w...

Warehouse & Distribution Temporary

FLT Gas Counterbalance Driver

Stockport

£13 per hour + temp.to perm.

FLT Gas Counterbalance Driver - StalybridgeLocation: Stalybridge Pay Rate: £13.00 per hour Hours: 07:00 - 16:00 (with overtime available up to 19:00 when required) Job Type: Full-time, ongoing About the CompanyJoin a well-established distribution company in Stalybridge operating with a brand-new gas-powered counterbalance truck. This is a fantastic opportunity for an experienced FLT driver to becom...

Olga Miliutina

Olga Miliutina

Industrial Recruiter

Nursing Permanent

Clinical Manager

Stourport-on-Severn

£24.50 - 24.50 per hour

Deputy Home Manager  Salary: £24.50 per hour Location: Stourport-on-Severn Hours: Full Time - 40 hours/week (Mixed Clinical & Supernumerary)️ Shifts: 2 shifts clinical, 2 shifts supernumerary -     Clinical: 7am-7pm-     Supernumerary: 8am-4pm or 9am-5pm  About The ...

Construction & Property Permanent

Project Manager

Merseyside

£55k per year + Car Allowance

️ Project Manager - Retail & ShopfittingSalary: £55,000-£60,000 + Car AllowanceLocation: Office-based in Merseyside with regular site visits Type: Full-time, Permanent Role OverviewAn exciting opportunity has arisen for a dynamic and experienced Project Manager to join a fast-paced construction environment, specializing in retail and shopfitting projects. This role is id...

Hannah Jones

Hannah Jones

Principal Construction Recruiter

Call​ Centre & Customer Service Permanent

Senior Residential Property Manager

Alderley Edge

Market related

Senior Residential Property ManagerLocation: Greater ManchesterRecruitment Partner: Time RecruitmentTime Recruitment is proud to be working with a prestigious property management firm to recruit a dynamic and experienced Senior Residential Property Manager. This is a fantastic opportunity for a seasoned professional to lead a high-performing team and deliver exceptional service across a diverse residential portfolio. Key Responsibilities:-    &nbsp...

Thomas Elger

Thomas Elger

Insurance Recruitment Consultant

Nursing Permanent

Unit Manager

Nottingham

£45k per year

RMN Unit Manager - Lead the Future of Dementia Care Location: Carlton, Nottingham (NG4)Salary: £45,000 - £55,000 per annum + Benefits Contract: Full-time, 40 hours/weekHours: Monday-Friday, 9am-5pm or 10am-6pm (Supernumerary)Clinical Shifts: Expectation to cover some day shifts (7:45am-8pm) and night spot checks  About th...

Construction & Property Permanent

Mechanical Estimator

England

£50k - 55k per year

Mechanical Estimator (HVAC) - M&E Subcontractor | ManchesterSalary: Up to £55,000 + £6,000 Car Allowance + Heavily Incentivised Bonus StructureLocation: Manchester (Office-based, ideally within 30 minutes' commute)Employment Type: Permanent | Full-time About the CompanyOur client is a well-established M&E subcon...

Ryan Fellman

Ryan Fellman

Recruitment Consultant

Construction & Property Permanent

Estimator

Altrincham

£40k - 60k per year

Estimator Location: Manchester (Primarily Office Based with Occasional Site Visits)Salary: Competitive - Dependent on Experience (Senior or Mid-Level)Sector: Industrial Roofing / Facilities Management (FM)Reports To: Divisional Manager About the Company:Our client is a well-established construction and maintenance contractor based in ...

Ryan Fellman

Ryan Fellman

Recruitment Consultant

Construction & Property Temporary

Joiner

New Mills

£22 - 24 per hour

Job Title: Joiner (x6 Positions)Location: New Mills, DerbyshireDuration: 3 WeeksStart Date: 13/10/25Job Description:We are currently seeking six experienced Joiners for a short-term project based in New Mills. The ideal candidates will have a strong background in joinery and be confident in carrying out 1st Fix, Boxi...

Warehouse & Distribution Temporary

VNA Driver

Little Hulton

£12.86 - 12.86 per hour

Job Vacancy: VNA Driver - Little Hulton, Manchester Location: Little Hulton, Manchester Job Type: Full-time Sector: Industrial & WarehouseOur client, a well-established business based in Little Hulton, is currently seeking experienced VNA (Very Narrow Aisle) Drivers to join their busy warehouse team. This is a fantastic opportunity for reliable and hardworking individuals with VNA experie...

Olga Miliutina

Olga Miliutina

Industrial Recruiter

Insurance Permanent

Relationship Manager

England

£38k - 40k per year + Free Parking

Relationship Manager - Worsley Office Salary: Circa £38,000-£40,000 + Benefits | Office-Based | Full-TimeAre you an Experienced Insurance Professional with a Knack for Broking and Client Service? Ready to take the next step in your career within a dynamic, growth-focused team? We're looking for a Commercial Insurance Broker to join our Worsley-based office and play a pivotal role in delivering high-quality insurance solutions to our clien...

Thomas Elger

Thomas Elger

Insurance Recruitment Consultant

Nursing Permanent

Home Manager

Liverpool

£70k per year

Home ManagerLuxury Care Home /  Liverpool / £70,000 per annumTime Recruitment is delighted to partner with an esteemed, award-winning care provider with a network of care homes across England. We are currently recruiting for the position of Home Manager at their luxury care home in Liverpool, offering nursing, residential, and dementia care. This purpose-built care home is known for its exceptional team of carers and boasts a strong reputation with the local authority...

Warehouse & Distribution Temporary

Packer

Stockport

£12.50 - 12.50 per hour

. Job Vacancy: Packers & General Labourers - Furniture Manufacturing Location: Stockport Pay: £12.50 per hour Hours: 40 hours per week, Monday to Friday, 08:00-17:00 Contact: Industrial Team - 0161 238 9772Our client, a leading furniture manufacturer based in Stockport, is expanding and currently seeking Packers, General Labourers to jo...

Olga Miliutina

Olga Miliutina

Industrial Recruiter

Construction & Property Permanent

Assistant Quantity Surveyor

Basford, Stoke-on-Trent

£35k - 50k per year

Quantity Surveyor Location: Stoke-on-TrentSalary: £35,000 - £50,000 (Depending on Experience)Contract Type: Full Time, Permanent About UsOur client is a main contractor based in Stoke-on-Trent, specialising in the delivery of high-quality industrial refurbishment projects across the UK. With a proven track record of delivering sc...

Ryan Fellman

Ryan Fellman

Recruitment Consultant

Warehouse & Distribution Temporary

Order Picker

Stockport

£12.21 - 12.21 per hour

.Location: BredburyHours: Monday to Friday, 9:00 AM - 5:00 PMSalary: £12.21 per hourAre you looking for a hands-on role in a dynamic warehouse environment?We are seeking a Warehouse Operative to join a dynamic e-commerce business situated in Bredbury.Key Responsibilities:- Order Picking: Accurately picking products based on customer orders.- Order Processing: Ensuring that orders are processed efficiently and correctly. - Stock Control: M...

Olga Miliutina

Olga Miliutina

Industrial Recruiter

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Accident Exchange
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Choosemycar.com
Claremont Group Interiors Ltd
Cogent Hire
Country Court Care
Crown Oil
CTS (Shopfitting) Ltd
DD Porter Ltd
Destiny Foods
Duo Plastics
Evolution
Exemplar
Family Care Group
Fit Out (UK) Ltd
Float Glass Industries
Guenther Bakeries
Halliwell Homes
Homemade Products
Howco Group
Huntercombe Group
HSS
Intereurope
ISG Retail Ltd
Keoghs
Kinglsey Healthcare
Legal Hub Group
Liberty Support Services
Lifestyle Insurance
MacDermid
Making Space
Mansfield Pollard
Michelin Tyres
Minky Homecare
MHA
MoneyPlus
MSL
New Horizons
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Novus Property Solutions Ltd
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Savills
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Supportability
Tenmat
The Real Lancashire Black Pudding Co Ltd
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Latest insights

Industry advice from Time Recruitment

Burnout on the Floor: What Nurses in Nursing Homes Need to Talk About

​In care homes across the country, nurses are holding the line—keeping residents safe, comfortable, and cared for. But behind the smiles, many are running on empty.If you're working in a nursing home right now, chances are you’ve felt the strain: not enough staff, too many demands, and not enough hours in the day. Burnout and staffing shortages aren’t just headlines anymore—they’re a daily reality on the floor.“It’s Not Just Me, Then?”No, it’s not just you. Nurses everywhere are speaking up.Staffing shortfalls have reached crisis levels across the sector. Registered Nurses in care homes are in short supply, often covering extra shifts or carrying whole floors with limited support. Many newly qualified nurses are bypassing social care altogether in favour of acute NHS posts, while experienced nurses are leaving the profession altogether—drained, disillusioned, or both.What does that leave? A stretched team, a heavier workload, and a growing emotional toll.You’re Still Doing an Incredible JobDespite everything, nurses in social care continue to go above and beyond—advocating for residents, supporting families, mentoring junior staff, managing complex medications, and picking up responsibilities well beyond the job description.You’re not just a nurse. You're a lifeline.But the question is: At what cost to yourself?Burnout Is Real—And It’s Okay to Say SoPhysical exhaustion. Emotional fatigue. That sense of dread before a shift. If that feels familiar, you're not alone. Burnout is rampant in care homes, and it's not a sign of weakness—it's a sign you've been strong for too long without enough support.We're seeing it manifest in high sickness rates, mental health struggles, and nurses quietly handing in their notice—not because they don’t care, but because they care too much.What Needs to Change?The system needs to meet nurses halfway. That means:Safe staffing levels: You shouldn’t be expected to run an entire unit alone.Respect and recognition: Not just in words, but in pay, benefits, and career pathways.Time for care: Real, protected time to focus on the resident—not just the paperwork.Wellbeing support: Access to mental health services, supervision, and time to recover.Some employers are getting it right—offering supernumerary time, on-call flexibility, wellbeing packages, and real investment in leadership training. But more need to follow.If You’re Reading This…You're not alone. Whether you're a Nurse in Charge, a Clinical Lead, or newly qualified—your work matters. But so do you.If you're feeling burnt out, talk to someone. Reach out to your manager. Look for workplaces that protect supernumerary hours. Ask about support on-call. Ask what they're doing to look after you—not just how you can look after others.And if you're thriving in your role—reach back and help others. Share your coping strategies. Offer a listening ear. Because right now, the only way we get through this is together.You chose this profession to make a difference. And you do. But it’s okay to want—and demand—better conditions while doing it. You’re not a robot. You’re a nurse. And you deserve support.

Empty Desk

Mind the Gap: How Talent Shortages Are Changing the Insurance Industry

​In the UK insurance world right now, there’s a clear problem—and it’s growing. Companies are struggling to find the right people to fill important roles. Whether it’s underwriters, cyber specialists, claims experts or compliance officers, there just aren’t enough skilled professionals to go round. As someone who recruits in this space every day, I see how much this talent shortage is affecting businesses. What’s Going On?There are certain roles that are really tricky to hire for at the moment. Jobs that need strong tech skills, a solid grasp of regulations, or experience in fast-changing areas like ESG and cyber insurance are especially tough to fill. It’s not just about numbers—it’s about finding people with the right mix of skills. Why the Shortage?A few things are making it harder to find talent:Many experienced professionals are retiring, and not enough younger people are coming in to replace themGraduates are being pulled into newer industries like fintech and tech startupsThe industry is changing quickly, and some jobseekers haven’t caught up with the skills employers now needBrexit has changed how some companies hire and moved the goalposts for regulations and hiring from abroadFrom my view as a recruiter, businesses can’t just sit back and hope the right person shows up. They need a clear plan to attract and keep good people. How It’s Affecting Insurance FirmsWhen teams are short-staffed, it leads to delays, stress, and missed chances. Clients don’t get the service they expect, and companies find it hard to innovate and grow. Some firms are reacting—offering flexible work, better pay, and training—but lots are still struggling. Why It’s a Great Time for JobseekersFor people working in or near the insurance world, now’s a brilliant time to take the next step. Companies are much more open to people with the right mindset—even if they don’t tick every box on paper. If you’re willing to learn, pick up new skills, or explore a niche area, there are great opportunities out there. What Employers Should Be DoingIf you're an employer in the insurance market, talent planning needs to be more than an HR task—it should be at the heart of your business strategy. That means:Building a strong employer brand and culture that attracts great peopleCreating inclusive and diverse teamsWorking closely with recruitment partners who really understand the sectorHiring is no longer just about filling vacancies—it’s about building teams that can take your business forward. Let’s Fix This, TogetherIf you’re working in insurance and wondering whether to make a move—this is your moment. If you’re an employer unsure how to stand out—let’s talk. And if you’re invested in the future of the insurance industry, it’s time to show it—by backing the talent that will shape it. The talent gap isn’t going away on its own. It’s time to take action.

Insurance Image For Toms Blog

​The Digital Shift in Insurance: Convenience Meets Human Connection

The insurance industry is undergoing a digital transformation, with companies increasingly leveraging technology to streamline policy management. A prime example is Esure’s newly launched all-in-one insurance app, designed to simplify policy administration and reduce the everyday burden for motorists and homeowners.The Rise of Digital Insurance ManagementEsure's app, developed in partnership with fintech platform Caura, offers a comprehensive suite of services. Policyholders can now manage their motor and home insurance policies, monitor car renewal dates, book MOTs, pay road tax, check exemption statuses, and even pre-book airport parking—all from a single digital platform. The app reflects a broader industry trend where insurers are prioritising digital-first experiences to align with customer expectations.The Limits of Technology: Why Human Connection Still MattersWhile digital solutions offer unmatched convenience, they cannot replace the human touch—especially in moments of crisis. When policyholders face claims disputes, accidents, or complex inquiries, the reassurance of speaking to a knowledgeable representative is invaluable. No app can replicate the empathy, understanding, and nuanced decision-making that a human interaction provides.For new business inquiries, customers often seek personalised guidance to ensure they select the right coverage. A chatbot or automated system may provide quick answers, but trust and confidence are built through human conversations.Striking the Right BalanceThe future of insurance lies in blending technology with human expertise. Digital platforms like Esure’s app enhance efficiency, but insurers must ensure that customer service remains accessible when it matters most. The ideal approach is a hybrid model, where technology handles routine tasks, while human professionals step in for critical moments that require judgment, empathy, and personalised support.As insurers continue to innovate, the challenge will be to maintain the human connection—because when things go wrong, people don’t just need an app; they need someone who truly understands.The Role of Recruitment in Maintaining Human ConnectionAs insurers embrace digital transformation, recruiting the right talent becomes more important than ever. Customer Service Representatives, Claims Handlers, and Insurance Advisors play a crucial role in preserving the human connection that technology cannot replace. Investing in skilled professionals who can provide compassionate, knowledgeable support ensures that policyholders feel valued and understood—especially in times of need. The success of digital innovation in insurance will ultimately depend on how well companies balance automation with human expertise, making recruitment a key pillar in delivering exceptional customer experiences.Contact our Insurance team to discuss how a partnership with Time Recruitment can help navigate the everchanging candidate market.​