Salary: £24,000 - £25,000 per annum plus 10% annual bonus
Company Overview: Join an award-winning business energy supplier based in Bury, Manchester. Our client are renowned for our innovative products and first-class customer service. Their supportive culture encourages sharing ideas and successes, and thier team welcoming, and relaxed. They are looking for like-minded individuals to join their friendly, fast-growing, customer-centric business.
Benefits:
25 days of holiday (plus bank holidays)
Annual bonus scheme
Flextime
Free parking
Wellbeing support
Onsite gym
Exciting social and team-building events
Role Overview: As a Customer Service Advisor, you will be the first point of contact for their customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction. Your role is crucial in maintaining our client's reputation for excellent customer service and supporting thier vision of being a market-leading service provider.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints efficiently and effectively.
Maintain accurate records of customer interactions and transactions.
Provide information about our products and services.
Collaborate with other departments to ensure customer needs are met.
Identify and escalate priority issues to the appropriate channels.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
Contribute to team efforts by achieving key performance indicators and targets.
Desired Attributes:
Excellent verbal and written communication skills.
Strong problem-solving abilities.
Ability to work well under pressure and manage multiple tasks.
High level of attention to detail and accuracy.
Friendly and approachable demeanor.
Ability to work independently and as part of a team.
Strong organizational skills and the ability to prioritize tasks.
Are you passionate about providing exceptional customer service? Do you thrive in a supportive and dynamic environment? If so, we want to hear from you! Join our client's award-winning team and help them continue to set the standard for excellence in the energy industry. Apply now and be a part of this exciting journey!
