Company Overview: Join an award-winning business energy supplier renowned for innovative products and first-class customer service. Our client are a fast-growing, customer-centric company with a supportive culture that encourages sharing ideas and successes. Their team is welcoming, and relaxed, and they are looking for like-minded individuals to join the team.
Benefits:
25 days of holiday (plus bank holidays)
Annual bonus scheme
Flextime
Free parking
Wellbeing support
Onsite gym
Exciting social and team-building events
Role Overview: The primary focus of this role is to assist with the management of our metering portfolio. This includes industry process and project management of metering services or query management. Successful and efficient completion of these processes will set the company apart from other suppliers and support thier vision of being a market-leading service provider.
Key Responsibilities:
Manage all Meter readings
Source and update key stakeholders
Resolve issues arising from incorrect meter readings
Liaise with customers, metering partners, reading agencies
Ensure meter readings are obtained and submitted to the industry within specified timeframes.
Process industry file flows to update relevant meter points for accurate billing.
Maintain and develop high levels of customer service to support operational and sales functions.
Provide regular and ad-hoc reports.
Desired Attributes:
Good verbal and written communication skills.
Strong organisational skills.
Ability to prioritise in a busy, challenging environment.
Excellent attention to detail and accuracy.
Initiative to propose solutions and take action independently.
Flexible approach to work and willingness to be involved in other areas of the business.
Excellent interpersonal skills with the ability to build relationships with senior managers and other parties.
Ability to persuade, influence, and negotiate effectively.
Advantageous Skills:
Proven working knowledge of MS Office, including MS Excel.
Experience in an operations function within an energy supplier.
Advanced working knowledge of MS Office, including advanced MS Excel.
