Benefits: Workplace Pension, Life Assurance, Support for CII Qualifications, Employee Assistance Programme, 25 Days Annual Leave, Onsite Parking, Training Support
About the Company
Our client is a leading independent insurance broker with over 60 years of experience in the industry. They are currently seeking an experienced Insurance Claims Handler to join their well-established and friendly team.
Key Responsibilities:
Claims Assessment: Review and assess insurance claims across various products to determine coverage and liability.
Client Acknowledgment: Acknowledge all new claims to clients and insurers, keeping clients informed and pursuing the best outcome.
Investigation: Investigate and gather evidence to support claims decisions.
Negotiation: Negotiate with claimants, insurers, and other parties to reach fair settlements.
Timely Handling: Ensure all claims are processed efficiently, adhering to FCA guidelines and company procedures.
Record Management: Maintain accurate and up-to-date records of all claims activities.
Diary Management: Manage an efficient diary system for claims follow-up.
Mentorship: Mentor and provide guidance to junior claims handlers.
Customer Service: Maintain a high level of customer service and adherence to exceptional care standards.
Relationship Development: Build and maintain good working relationships with clients and insurers.
Industry Awareness: Stay up-to-date with changes in the insurance and childcare industries.
Reporting: Prepare claims reports for Account Executives on larger cases.
Training: Conduct training and assessment exercises in line with the individual T&C scheme and identify areas for personal development.
Qualifications and Experience:
The ideal candidate will possess:
A background in insurance claims handling
Strong negotiation and communication skills
Excellent attention to detail
Ability to work efficiently and adhere to deadlines
Mentorship experience is preferred
CII qualifications are a plus
Benefits:
Competitive salary package
Workplace pension with employer-matched 5% contribution
Life Assurance - Death in service benefit (2x annual salary)
Support for obtaining CII qualifications
Employee Assistance Programme
25 days of annual leave, plus extra holiday days at Christmas not deducted from annual entitlement
How to Apply:
Please submit your latest CV if you have a background in insurance claims handling. We look forward to hearing from you!
