Credit Hire File Handler - Pre-Litigated (Hybrid Role)
Location: Leeds
Salary:
Up to £26,000 per annum
About the Company:
Time Recruitment is a reputable company that prides itself on delivering exceptional service to its clients. We are currently seeking a knowledgeable and proactive Credit Hire File Handler to join our supportive team. This role involves working on complex, pre-litigated claims up to £25,000 in value.
Benefits:
25 days holiday per year, increasing with length of service (option to buy or sell up to 3 days)
Hybrid working - only 1 day per week in the office
Simply Health Cash Plan
WeCare - 24/7 online GP, mental health support, and wellbeing services covering health, lifestyle, and financial matters
Pension contribution: 5% Employee / 3% Employer
Death in Service cover (after 1 year's service)
Cycle to Work Scheme (post-probation)
Tech Scheme (post-probation)
Season Ticket Loan (post-probation)
GymFlex Scheme (post-probation)
Online discount platforms and savings on retail, leisure and attractions (e.g. Gourmet Society, Merlin Attractions)
The Role:
We are looking for a Credit Hire File Handler who is passionate about delivering exceptional service and has a strong understanding of credit hire. In this role, you will be responsible for the tactical and strategic handling of complex credit hire claims, carrying out in-depth investigations on files submitted by specific opponents. This is a fantastic opportunity to enhance your experience in the credit hire field and contribute to reducing overall insurer spend.
Key Responsibilities:
Independently manage a caseload of pre-litigated credit hire claims (up to £25,000 in value)
Follow pre-agreed strategies and maintain compliance with internal workflows
Engage in telephone negotiations with third parties and solicitors
Review and analyse evidence, assessing the liability and quantum of claims
Liaise with clients and colleagues in a professional and efficient manner
Maintain accurate and up-to-date file records using a Case Management System
Working Hours:
Monday to Friday, 9:00am - 5:00pm (1 hour unpaid lunch)
35 hours per week
Hybrid model - 1 day in-office, 4 days from home
What We're Looking For:
Experience, Skills & Qualifications:
Experience handling Credit Hire files and managing your own caseload
Minimum of 5 GCSEs (or equivalent) - a degree or LPC is desirable
Strong written and verbal communication skills
Excellent planning, prioritisation and organisational ability
Proficiency with Microsoft Word, Outlook and ideally, experience using a Case Management System
Ability to remain calm under pressure and make sound decisions
Demonstrated use of initiative and tact in sensitive situations
At least 12 months' experience in a credit hire environment is essential
Technical Knowledge To Be Developed:
Pre-proceedings credit hire knowledge
Full file lifecycle management
Common law and litigation principles
Understanding of legal costs and protective offers
Preparing a file for litigation
Personal Development Opportunities:
Develop a range of legal and negotiation skills under supervision
Future progression into litigated fast-track, fraud, or multi-track teams
Leadership development pathways including Deputy and Team Leader roles
Core Competencies:
Effective communication
Organisation and time management
Client relationship skills
Adaptability and resilience
Commercial awareness
Drive to achieve results
Team collaboration and people skills
If you're ready to take the next step in your career and make a real impact in the credit hire space, Time Recruitment would love to hear from you.
